Shipping Policy
Last Updated: August 14, 2026
At Amritkaya Ayurveda Private Limited, we aim to process and deliver your orders safely, efficiently, and on time. This Shipping Policy explains how orders placed through amritkaya.live are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
1. Shipping Availability
We currently offer shipping within India to serviceable locations supported by our logistics partners.
Delivery availability may vary depending on the destination pin code, courier serviceability, product availability, and other operational factors.
If a particular location is not serviceable, we may contact you to discuss an alternative delivery option or cancel the order and process an applicable refund.
2. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Order processing may also take longer in circumstances such as:
- High order volumes
- Product availability issues
- Payment verification
- Address verification
- Operational disruptions
- Natural events or circumstances beyond our reasonable control
Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.
3. Estimated Delivery Time
After dispatch, orders are generally delivered within approximately 3–7 business days, depending on the destination and courier service.
Estimated delivery times are indicative and may vary due to:
- Destination location
- Courier availability
- Weather conditions
- Public holidays
- Transportation delays
- Remote or difficult-to-service locations
- High-volume periods
- Unforeseen circumstances
Delivery to remote areas may take longer than the standard estimated delivery period.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Where a free-shipping offer is available, the applicable minimum order value and other conditions will be clearly communicated on the website or as part of the relevant promotional offer.
Shipping charges may vary depending on the order value, delivery location, weight, dimensions, or applicable promotional conditions.
5. Order Tracking
Where tracking is available, customers may receive a tracking number or tracking link after the order has been dispatched.
You can use the provided tracking information to check the current status of your shipment.
Tracking updates may take some time to appear after the courier receives and scans the package.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Please carefully check:
- Full name
- House/building number
- Street/locality
- City
- State
- PIN code
- Mobile number
Amritkaya Ayurveda Private Limited will not be responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address provided by the customer.
If you notice an incorrect address after placing an order, contact us immediately. We will try to update the address if the order has not yet been processed or dispatched.
7. Delivery Attempts
Our courier partners may make one or more delivery attempts depending on their operational procedures.
If the customer is unavailable, provides an incorrect address, does not respond to the courier, or otherwise cannot receive the package, the courier may reschedule delivery or return the shipment to us.
Additional shipping charges may apply if an order needs to be re-shipped because of an incorrect address, repeated delivery failure, or other circumstances attributable to the customer.
8. Delayed or Undelivered Orders
Although we work with logistics partners to ensure timely delivery, delays can sometimes occur.
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number.
We may coordinate with the courier partner to investigate the shipment status.
Delivery delays may occur because of:
- Courier disruptions
- Weather conditions
- Transportation issues
- Public holidays
- High order volumes
- Incorrect address information
- Local restrictions
- Natural disasters
- Other circumstances beyond our reasonable control
9. Damaged Package at Delivery
If your package appears visibly damaged, opened, torn, or tampered with when delivered, please take photographs or a video of the package before opening it, where possible.
If the product inside is damaged, please contact us within 7 days of delivery.
Please provide:
- Order number
- Photographs of the package
- Photographs of the product
- Shipping label photographs
- Unboxing video, where available
- Description of the damage
We will review the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.
10. Wrong or Missing Products
If you receive an incorrect product or discover that an item is missing from your order, please contact us within 7 days of delivery.
We may request photographs, order details, packaging information, or other documentation to verify the issue.
After verification, we may provide a replacement or refund, depending on the circumstances.
11. Cash on Delivery
If Cash on Delivery (COD) is available for your location, the applicable COD option and terms will be displayed during checkout.
COD availability may vary by PIN code, order value, product, and courier service.
Amritkaya Ayurveda Private Limited reserves the right to restrict or disable COD for certain orders or locations.
12. International Shipping
Unless expressly stated otherwise on the website, we currently focus on shipping within India.
International shipping may be introduced for selected destinations in the future.
If international shipping becomes available, additional terms relating to customs duties, taxes, import restrictions, delivery timelines, and international shipping charges may apply.
13. Shipping During Promotions and Holidays
During major sales, promotional campaigns, festive periods, or other high-demand periods, order processing and delivery may take longer than usual.
We appreciate your patience during such periods.
Any significant shipping-related updates may be communicated through the website or customer communication channels.
14. Product Availability
Orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we may contact you regarding:
- An alternative product
- A revised delivery timeline
- Cancellation of the unavailable item
- An applicable refund
If an order is cancelled because the product is unavailable, any eligible amount paid for the cancelled item will be refunded through the applicable payment method.
15. Shipping Partners
Orders may be delivered through third-party courier and logistics providers selected by Amritkaya Ayurveda Private Limited.
Once an order is handed over to the courier, certain aspects of delivery are managed by the logistics provider.
We work with our logistics partners to resolve delivery-related issues whenever reasonably possible.
16. Delivery Confirmation
A shipment may be considered delivered based on the delivery confirmation or status provided by the applicable courier partner.
If you believe an order has been incorrectly marked as delivered but you have not received it, please contact us as soon as possible so that we can investigate the matter with the courier partner.
17. Changes to Shipping Details After Dispatch
Once an order has been dispatched, changes to the delivery address or other shipping details may not be possible.
If you need to make a change, contact us immediately. We will try to assist where the courier’s procedures allow it.
Any additional charges imposed by the courier due to a customer-requested change may be payable by the customer, where applicable.
18. Shipping and Refunds
Shipping-related refunds, replacements, or cancellations will be handled according to our Return & Refund Policy.
Where a product is damaged, defective, incorrect, or missing due to an issue attributable to us or our shipping process, we may provide an appropriate replacement or refund after verification.
19. Limitation of Delivery Liability
We make reasonable efforts to ensure that orders are processed and delivered within the estimated timelines.
However, delivery timelines are estimates and are not guaranteed.
Amritkaya Ayurveda Private Limited will not be responsible for delays caused by events or circumstances outside our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, courier disruptions, or other unforeseen events.
Nothing in this policy is intended to limit any rights available to customers under applicable law.
20. Changes to This Shipping Policy
Amritkaya Ayurveda Private Limited may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, logistics partners, delivery services, business practices, or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
21. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us using the details below.
- Website: https://amritkaya.live/
- Company: AMRITKAYA AYURVEDA PVT LTD
- Phone: +91-9259467850
- Email: amritkaya6@gmail.com
- Address: Sector 63, Noida – 201301, Uttar Pradesh
We will make reasonable efforts to review and respond to your request as soon as possible.
Important Note
This Shipping Policy is intended as a general e-commerce policy and should be aligned with Amritkaya Ayurveda Private Limited’s actual courier partners, shipping charges, delivery timelines, COD availability, free-shipping threshold, and operational procedures before final publication.
