Return & Refund Policy
Last Updated: August 14, 2026
Thank you for choosing Amritkaya Ayurveda Private Limited. We aim to provide high-quality Ayurvedic and wellness products along with a reliable and transparent shopping experience.
This Return & Refund Policy explains the conditions under which products purchased through amritkaya.live may be eligible for return, replacement, cancellation, or refund.
By placing an order through our website, you acknowledge and agree to the terms of this policy.
1. General Return Policy
Due to the nature of Ayurvedic, herbal, wellness, and personal-care products, returns may be restricted for products that have been opened, used, damaged, or tampered with after delivery.
We may accept return or replacement requests when a product:
- Arrives damaged
- Is defective
- Is different from the product ordered
- Is missing from the shipment
- Has been damaged during transportation
- Has a verified quality or manufacturing issue
All return and replacement requests are subject to verification.
2. Return/Replacement Time Limit
Customers must contact us within 7 days from the date of delivery if they receive a damaged, defective, incorrect, or incomplete order.
Requests submitted after this period may not be accepted unless otherwise required under applicable law or approved by Amritkaya Ayurveda Private Limited.
3. Damaged Products
If your order arrives damaged, please contact us within 7 days of delivery.
For faster resolution, please provide:
- Order number
- Photographs of the outer packaging
- Photographs of the damaged product
- Photographs of the shipping label
- Unboxing video, where available
- Any other information requested by our support team
Please retain the original packaging until the issue has been resolved.
After verification, we may offer a replacement or refund, depending on the circumstances.
4. Wrong Product Received
If you receive a product that is different from the product ordered, please notify us within 7 days of delivery.
After verification, we may:
- Arrange a replacement with the correct product; or
- Provide a refund if replacement is not available or appropriate.
The incorrect product should remain unused and preferably in its original packaging.
5. Missing Product
If an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and details of the missing product. We may verify the order, packing records, and shipping information before approving a replacement or refund.
6. Defective or Quality-Related Products
If you believe that a product has a manufacturing defect or quality issue, please contact us as soon as possible.
We may request information such as:
- Order number
- Product photographs
- Batch number
- Manufacturing/expiry details
- Packaging photographs
- Description of the issue
- Other relevant information required for verification
Following review, we may provide a replacement or refund where appropriate.
7. Products Not Eligible for Return
Returns may not be accepted for:
- Products that have been opened or used, except where the product is defective, damaged, or otherwise eligible under applicable law
- Products with missing or damaged packaging caused after delivery
- Products damaged because of improper storage or handling by the customer
- Products returned without prior approval
- Products purchased from unauthorized sellers
- Products returned after the applicable return period
- Products that have been altered, tampered with, or partially consumed
Nothing in this section limits any consumer rights that cannot legally be excluded under applicable law.
8. Change of Mind
If you change your mind after placing an order, cancellation or return may not always be possible.
If you wish to cancel your order, please contact us as soon as possible. We will try to accommodate the request if the order has not yet been processed or dispatched.
Once an order has been shipped, cancellation may no longer be possible.
9. Order Cancellation
Cancellation requests should be submitted before the order is processed or dispatched.
If the order has already been dispatched, we may not be able to cancel it. In such cases, the applicable provisions of this Return & Refund Policy will apply.
Amritkaya Ayurveda Private Limited may also cancel an order in circumstances such as:
- Product unavailability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Shipping or operational limitations
- Other circumstances beyond our reasonable control
If we cancel an order after payment has been received, an applicable refund will be processed.
10. Refund Eligibility
A refund may be approved in circumstances including:
- Damaged product received
- Incorrect product received
- Missing product
- Verified manufacturing defect
- Approved cancellation
- Product unavailable after payment
- Other circumstances approved by Amritkaya Ayurveda Private Limited
- Any situation where a refund is required under applicable law
Refund eligibility is determined after reviewing the circumstances of the request.
11. Refund Processing
Once a refund is approved, we will initiate the refund through the applicable payment method or payment gateway, where possible.
The time required for the refund to appear in your bank account, card, UPI account, or other payment method may vary depending on your bank, card issuer, UPI provider, payment gateway, or financial institution.
Amritkaya Ayurveda Private Limited is not responsible for delays caused by third-party payment providers or financial institutions.
12. Shipping Charges
Unless otherwise stated or required under applicable law:
- Original shipping charges may not be refundable for customer-initiated cancellations or returns.
- If a product is delivered damaged, defective, incorrect, or incomplete due to an error attributable to us or our shipping process, we may arrange an appropriate replacement or refund.
- Any applicable shipping charges will be communicated during the resolution of the return request.
13. Return Shipping
Customers should not send any product to us without receiving return instructions from our customer support team.
If a return is approved, we will provide the relevant return instructions.
Depending on the reason for the return, return shipping may be arranged by Amritkaya Ayurveda Private Limited or may be the customer’s responsibility, subject to applicable law and the circumstances of the return.
14. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement is subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.
15. Promotional and Discounted Orders
Products purchased using discount coupons, promotional offers, special pricing, or other campaigns remain subject to this Return & Refund Policy.
Additional terms may apply to specific promotional offers. Any such conditions will be communicated with the relevant offer.
16. Products Purchased Through Third-Party Marketplaces
If you purchase Amritkaya products through third-party marketplaces or other platforms, the return, replacement, cancellation, and refund process may be governed by the policies of that platform.
In such cases, customers should first contact the marketplace through which the purchase was made.
17. How to Request a Return or Refund
To request a return, replacement, cancellation, or refund, please contact us with the following information:
- Full name
- Order number
- Registered mobile number or email address
- Product name
- Date of delivery
- Reason for the request
- Relevant photographs or videos, where applicable
Our customer support team may request additional information to verify the request.
18. Inspection and Approval
All return, replacement, and refund requests may be reviewed before approval.
We may verify:
- Product condition
- Packaging
- Order information
- Shipping records
- Product batch details
- Photographs or videos
- Other information relevant to the claim
Submitting a return or refund request does not automatically guarantee approval.
19. Fraudulent or Abusive Claims
We reserve the right to refuse or restrict return or refund requests where we reasonably believe there has been:
- Fraudulent activity
- Repeated abuse of the return policy
- Product tampering
- False or misleading claims
- Unauthorized resale
- Misuse of the return/refund process
This provision does not affect any rights available to customers under applicable law.
20. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove, restrict, or override any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
Where applicable law provides additional rights or remedies to customers, those rights will continue to apply.
21. Changes to This Policy
Amritkaya Ayurveda Private Limited may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, technology, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
We recommend reviewing this page periodically for the latest information.
22. Contact Us
For questions regarding returns, replacements, cancellations, or refunds, please contact us using the details below.
- Website: https://amritkaya.live/
- Company: AMRITKAYA AYURVEDA PVT LTD
- Phone: +91-9259467850
- Email: amritkaya6@gmail.com
- Address: Sector 63, Noida – 201301, Uttar Pradesh
We will make reasonable efforts to review and respond to your request as soon as possible.
Note: This policy should be reviewed against Amritkaya Ayurveda Private Limited’s actual operational process, payment gateway, shipping arrangements, product categories, and applicable Indian consumer-protection requirements before being published as the company’s final legal policy.
